Life Story Creator Kit

What happens after purchase?

Once you’ve completed your purchase, you’ll receive an important email:

The first part of this email is your login instructions, along with your unique password reset link. Once you have set your password for your account, you can now login and access your products.

Please note: this password set link expires within 24 hours of purchasing. To change your password after this time, you will need to reset your password. You can see how to reset your password here: Reset Password Instructions

Also in your welcome email is a purchase summary with your receipt.


You’ll have immediate access to all your materials once you log in.

“I didn’t receive any emails after purchasing

If you haven’t received any emails after completing your purchase, follow these steps:

• Check your spam/junk folder. Your email won’t give you a notification about emails that land in spam/junk, so you will need to check this manually.

• Verify that your email address was entered correctly during the purchase process. If you believe you have entered the wrong email, please Contact Support

• Allow up to 15-20 minutes for the emails to arrive, as there may be a delay due to high order volumes.

If you’ve checked all these and still haven’t received your emails, contact us here: Contact Support

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